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The next day we went back to flora maria where the same receptionist was, he never apologised to us once. Again we got into another taxi to a horrible and dodgy hotel, finally we were given the room for the night. We got in the taxi and got to the other hotel to then be told again that the hotel is fully booked. With no idea what was going on we kicked up a fuss, he then decided to eventually tell us that the hotel was fully booked and that we had to go to another hotel. Upon arrival which was about 12am we checked in thinking everything was ok, we then watched the receptionist ring for a taxi and then he told us our taxi would arrive in a minute, we told him we hadn’t ordered a taxi and he then told us to sit down. Additionally, guests can use all facilities at Cleopatra hotel.This hotel would be amazing if the receptionists and cleaners were actually good at their jobs. Drinks for All Inclusive rates can be taken at both hotels. Meals for this property are served at the Cleopatra Hotel's restaurant, located 100 meters away. For more details, please contact the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property offers transfers from the airport (surcharges may apply).

Please note that cultural norms and guest policies may differ by country and by property the policies listed are provided by the property.

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

This property accepts credit cards, debit cards, and cash.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Special requests are subject to availability upon check-in and may incur additional charges special requests cannot be guaranteed.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on property policy.We have included all charges provided to us by the property. A tax is imposed by the city: EUR 0.51 per person, per night.You'll be asked to pay the following charges at the property: Fees and deposits may not include tax and are subject to change. Rollaway beds are available for an additional fee.Air conditioning is available for an additional fee.Fee for buffet breakfast: approximately EUR 6 per person.